Frequently Asked Questions
Everything you need to know about your Alder Jewellers experience.
What materials do you use in your jewelry?
At Alder Jewellers, we use premium materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting quality and shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are final sale for hygiene and personalization reasons.
How do I find my ring size?
We provide a comprehensive size guide on our website. Alternatively, you can order a physical ring sizer from our shop or visit a local jeweler to be professionally measured.
Do you offer a warranty on your pieces?
Yes, all Alder Jewellers pieces come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.